Exchanges and Returns

At TIPS DENTAL, we value our customer satisfaction and are committed to offering the best shopping experience possible. If for any reason you are not completely satisfied with your purchase, we are here to help with the exchange or return process.

1. Exchanges: We accept exchanges of products in perfect condition, unused and in their original packaging, within 7 days from the date of delivery. You can choose to exchange it for another item from our catalog or receive a credit for future purchases.

2. Returns: If you wish to return a product for any reason, we also accept returns within 7 days of delivery. The product must be in original condition, without signs of use, with all labels and packaging intact. After inspection and approval of the return, the amount will be refunded according to the original form of payment.

3. Exchange or Return Process: To begin the exchange or return process, contact our customer service team by email [email protected] or by phone + 55 (43) 99639-2868. Our team will provide you with the necessary instructions and can answer all your questions.

4. Shipping Costs: Shipping costs related to the exchange or return of products are the responsibility of the customer, unless the reason for the exchange or return is an error on our part, such as shipping the wrong or defective product.

5. Defective Products: If you receive a defective or damaged product, please contact us immediately. We will arrange the exchange or return of the product and cover shipping costs.

We remind you that our exchange and returns policy complies with applicable laws and regulations. We are here to ensure you have a smooth and satisfying shopping experience at our store.

Thank you for choosing TIPS DENTAL and we hope that your shopping experience with us is always positive. If you have any questions or need assistance, don’t hesitate to contact our team.

Yours sincerely,

The TIPS DENTAL team.